Volunteer Guide
Fast check in flow
For the fastest check in, ask the resident for their contact number.
Search by contact number
Enter the full number or the digits provided to quickly find the correct record.
If the contact number is not available, search using the resident’s name, ticket number, or postal code.
Alternative search
Use another available detail when the contact number cannot find the record.
After the result appears, choose whether you are checking in the whole family or only one person.
Select Group or Individual
Use group selection when all listed records are present. Use individual selection when only some are present.
Review the selected tickets, then submit. Once submitted, the ticket will be marked as attended.
Submit and done
The app updates attended and remaining tickets automatically.
If the participant has already paid but cannot be found in the current list, use the add participant button.
Paid but not in list? Add participant
Enter full name and telephone number. The record will appear as Recently Added and will be included in attendance tracking.
To check ticket type completion, tap the top cards: Total Tickets, Attended, or Remaining.
Adult: 18/25 • 72%
This helps volunteers see ticket type progress without crowding the main screen.
